Western State Pain Institute
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Privacy Policy

Effective Date: June 3, 2026

At Western State Pain Institute ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request consultations
  • Subscribe to our communications
  • Provide feedback or ask questions
  • Become a patient at our practice

This information may include:

  • Name and contact information (email address, mailing address)
  • Phone number (if provided)
  • Information about your medical condition or concerns
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website
  • Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested services
  • To schedule and manage appointments
  • To improve our website and services
  • To send you information about our services (with your consent)
  • To comply with legal obligations
  • To protect our rights and prevent fraud

SMS & Text Message Communications

Text Messaging Program

If you opt in to receive text messages from Western State Pain Institute, we may send you recurring marketing and promotional SMS/MMS messages using an automated telephone dialing system (ATDS). These messages may include:

  • Appointment reminders and confirmations
  • Educational information about pain management
  • Practice updates and announcements
  • Health tips and wellness information

Message Frequency: Message frequency varies. You may receive up to 4 messages per month.

Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details on your messaging plan.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a confirmation message and you will no longer receive messages from us.

Help: For assistance, reply HELP to any message or contact us at contact@westernstatepaininstitute.com.

Consent Not Required: Consent to receive promotional text messages is NOT a condition of purchasing any goods or services from Western State Pain Institute.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing our services (e.g., hosting providers, email service providers). These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share information for any other purpose with your explicit consent.

HIPAA Protected Health Information

If you become a patient of Western State Pain Institute, your medical records and protected health information (PHI) are governed by the Health Insurance Portability and Accountability Act (HIPAA). You will receive a separate Notice of Privacy Practices explaining how we use and disclose your PHI.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to legal obligations.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or replying STOP to text messages.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Western State Pain Institute
Email: contact@westernstatepaininstitute.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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